17. Managing Communication Like a Pro
Do you ever feel like half your job is just chasing clients for responses or answering questions you’ve already covered? If you're drowning in unnecessary admin and tired of the endless back-and-forth, this episode is for you.
This week, I’m diving into how poor client communication is creating workflow bottlenecks, and what you can do to fix it. A few small tweaks can save you hours each week and make your emails actually get read (and actioned) the first time.
In this episode, I cover:
- How vague or lengthy emails are holding your business back
- The hidden costs of poor communication (it’s not just time!)
- Practical email tweaks to get faster, clearer client responses
- How to reduce repetitive follow-ups and streamline your workflow
- Tools, templates, and automation tips to make your process smoother
- Real examples from my own practice, including the unexpected challenges (like shirtless VOIs… yep, that’s a thing)
Your challenge for this week:
Review your last three client emails. Were they clear and bullet-pointed, and did they include a deadline? If not, tweak and test - and see how your response rate improves.
Links & Resources:
- DM me on Instagram: @fionaeastwood.co
- Find free resources on the website: fionaeastwood.com
- Send me an email [email protected]
